Terms & Conditions

Last updated: 14 November 2026

These terms set out the agreement between you and Collection Pager Pro ("we", "us", "our") for your use of Collection Pager Pro (the "Service"), the online food-collection pager available at https://app.collectionpagerpro.com. Please read them carefully. By creating an account or using the Service you agree to these terms and to our Privacy Policy.

1. Who we are

The Service is operated by Collection Pager Pro. You can contact us at jon@thenewmans.org.uk or by using the Support page in your dashboard.

2. The Service

The Service is a virtual pager for restaurants, cafés, takeaways and other food businesses. It lets you:

• create orders and show your customer a QR code and order number;
• show your customer their order number, the current average waiting time, your product images and your social media links on their own phone;
• tell your customer when their order is ready, either by updating their page or, if they choose, by a push notification;
• view statistics about your orders and waiting times.

The Service is for business use only. You must be at least 18 years old and authorised to act for the business you register.

3. Your account

• You must give a valid email address and keep your account details up to date.
• You are responsible for keeping your password secret and for everything that happens under your account. We strongly recommend turning on two-factor authentication.
• Terminal mode keeps a device signed in to your terminal until someone presses "Log out" on that device. You are responsible for who can use your terminal devices and for logging out of any device that is lost, sold or no longer under your control.
• Tell us straight away if you think someone else has accessed your account.

4. Subscription and payment

• Using the terminal requires an active subscription, currently £5.00 per month, unless we have told you that free or complimentary access applies. Prices include any VAT that applies.
• Payments are taken by our payment provider, Stripe. Your subscription renews automatically every month on the same date, and the card or payment method you gave Stripe is charged until you cancel. We never see or store your full card details.
• No contract: you can cancel at any time from the Billing page. Your subscription then stays active until the end of the month you have already paid for, and is not renewed. We do not give refunds for part months, except where the law requires it.
• When your subscription ends, your dashboard and statistics stay available, but the terminal cannot be used until you subscribe again.
• If a payment fails, Stripe will retry it. If it still cannot be collected, we may suspend the terminal until the account is paid.
• We may change the price. We will give you at least 30 days' notice by email before any increase applies to your subscription, and you can cancel before it takes effect.
• Any free trial, free period or complimentary access is at our discretion and can be withdrawn with reasonable notice.

5. Your content

"Your content" means your restaurant name, social media links, product images and anything else you upload or enter.

• You keep ownership of your content. You give us permission to store it, adapt it (for example resizing images) and display it to your customers, only so that we can provide the Service.
• You confirm that you own your content or have permission to use it, and that it is accurate, lawful and not misleading. In particular, product images must not break anyone's copyright or trade marks, and must not be offensive.
• We may remove content that breaks these terms or that we are legally required to remove.

6. Acceptable use

You must not:

• use the Service for anything unlawful, fraudulent or harmful, or to send spam or unwanted messages;
• try to access other accounts or data, get around security or usage limits, or interfere with how the Service works;
• copy, resell, reverse engineer or build a competing product from the Service;
• upload viruses, malicious code or content designed to harm devices or people;
• use automated tools to put excessive load on the Service.

7. Your customers

• The Service is a convenience for you and your customers. Notifications rely on your customers' phones, browsers, settings and internet connections, which we do not control. Push notifications in particular are not guaranteed to arrive, or to arrive instantly, and some devices do not support them.
• You remain responsible for running your business, for preparing and handing over orders correctly, and for having a sensible fallback (for example calling the order number) if a customer misses their notification.
• The average waiting time shown to customers is an estimate based on recent orders. It is not a promise.
• You must not use the Service to collect personal information from your customers beyond what the Service itself does.

8. Availability and changes

We work hard to keep the Service running, but we cannot guarantee it will always be available or free from errors. We may need to carry out maintenance, and the Service may be affected by things outside our control, such as hosting, internet or third-party outages. We may improve or change features from time to time. If we make a change that significantly reduces what you are paying for, we will tell you, and you can cancel.

9. Data protection

How we handle personal information is explained in our Privacy Policy. The Service is designed to need very little personal information: customers are not asked for their name or contact details.

10. Suspension and closing your account

• You can delete your account at any time from Account → Delete account. This takes effect immediately, cancels your subscription, and permanently deletes your account, orders, statistics and images.
• We may suspend or close your account, with notice where reasonable, if you seriously or repeatedly break these terms, do not pay, or use the Service in a way that could cause harm or legal liability. If we close the Service entirely, we will give you at least 30 days' notice and refund any payment for time after closure.

11. Our liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
• Because the Service is for business use, we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss. This includes orders that are missed, collected late or wasted.
• Our total liability to you for anything arising from the Service in any 12-month period is limited to the total subscription fees you paid us in that period.

12. Changes to these terms

We may update these terms, for example to reflect changes to the Service or the law. We will change the "Last updated" date above and, for significant changes, email you at least 30 days before they take effect. If you continue to use the Service after that, the new terms apply. If you do not agree, you can cancel.

13. General

• These terms are the whole agreement between us about the Service.
• If any part of these terms is found to be unenforceable, the rest still applies.
• If we do not enforce a right straight away, we can still enforce it later.
• You may not transfer your account to someone else without our agreement.
• These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

14. Contact

Collection Pager Pro
jon@thenewmans.org.uk